1. As visitors approach the Extension office site they:
   • find the building easily – visible signage
   • find the building open during the lunch hour
   • identify Extension as a professional organization by appropriate signage which is visible day and night
   • find a parking space
   • see well-cared-for landscaping
2. At entrances visitors:
   • find the hours of operation for the building
   • find directions to each office
   • find directions to meeting rooms
   • find directions to restrooms
   • find directions to handicap facilities
   • know when and where events are scheduled
   • know where to go for information
3. Throughout the building visitors:
   • see the mission of Extension
   • see information about program accomplishments through bulletin boards with news clippings, display of awards, etc.
   • learn about coming events
   • see evidence of diversity in staffing and participation
   • enjoy clean, orderly facilities that are in good repair
   • see neat, orderly desks and offices without excessive knickknacks
   • observe indicators that we practice what we preach: healthy plants, nutritious snacks, recycling
4. In the reception area visitors find
   • the reception area close to the main entrance
   • clues to what is available: i.e., a catalog of available publications
   • fact sheets and bulletins
   • accessible and filled information racks
   • consistent information in all publications
   • loan-out materials in working order, with neat, clean packaging
   • available and pleasant staff with a positive attitude and a professional appearance
   • staff alerted to people coming in for specific materials promised by faculty or staff

Published by: Extension, 2006, Office Image Goals, Extension

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