Behind the scenes tasks for delivering goods
and services and the protection of company assets.

 

Have a question or suggestion for Reyna Mendez,
the operations instructor?

 
Classes Description Quick Tips How-To's

Want to Take a Vacation from Your Business?Beach scene with Reyna Mendez

Small business owners are notorious for not taking vacations. because they are probably missing procedures in their business. What can you do to take time off and keep your small business thriving? Learn how to set up successful procedures for your business!    

Intellectual Property BasicsTypewriter with "Copyright Claim" on paper with Mike Bindrup

Your creation deserves protection. In this class, you will learn about concepts to protect your intangible assets.    

Why Small Businesses Need to Practice Quality ControlClothing store with lots of inventory with Reyna Mendez

Learn the importance of developing and implementing a quality control process for your small business.    

Customer Service SecretsWoman looking at a menu with a woman writing down her order with Reyna Mendez

A satisfied customer is the best business strategy of all. Learn the secrets of customer service and
enhance positive experiences in your business.
   

Going Cashless in Your BusinessWomen holding a POS machine and person swiping phone over it with Mike Bindrup

Take advantage of electronic payments for your small business. In this class, you will learn about different payment app options, best practices to organize cashless accounting, and more.    

Recent Reports, Fact Sheets, News Articles, Videos...

Lady holding a POS terminal and someone using a phone to pay with Mike Bindrup

Going Cashless in Your Business | SBEP Operations Class

Take advantage of electronic payments for your small business. In this class, you will learn about different payment app options, best practices to organize cashless accounting, and more.

Lady looking at menu and lady writing down an order

Customer Service Secrets | SBEP Operations Class

A satisfied customer is the best business strategy of all. Learn the secrets of customer service and enhance positive experiences in your business.

Beach with palm trees and white sands with Reyna Mendez

Want to Take a Vacation from Your Business? | SBEP Operations Class

Small business owners are notorious for not taking vacations. because they are probably missing procedures in their business. What can you do to take time off and keep your small business thriving? Learn how to set up successful procedures for your business!

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Meet the Leadership Team

Mike Bindrup
Program Leader & Contact
Reyna Mendez
Program Leader & Contact
Juan Salas
Program Leader & Contact
Buddy Borden
Program Contact
Joseph Lednicky
Program Contact
Farrah Stockett
Program Contact